SOLVED THE PROBLEM
Randy was scheduled to be here between 9 and 11. He arrived at 11. He was professional, effective and efficient. I would not hesitate to have him again.
The tech man was on time and very efficient and good at explaining things. We would be happy to use him again
My repair back in August when extremely well and upon calling today (10/15/19) to straighten out and extended warranty, Manual was pleasant to talk to and he credited my credit card for the 2 months i did not request. I would recommend them if needed.
just wish to say a few words about the excellent, high quality, professional service provided by aaron wilkinson. he is simply great. this is the second time we have utilized his services; the first replacing both my computer and hard drive, when it crashed; the later, this past week (october 2 and 3rd) when he installed the windows 10 upgrade. he easily explains the work, and delivers.
I was very happy with the result of Cesar visit, all of my problems were taken care of in a 3 hour visit.
These young men did the most fantastic job I've ever seen. The last one in Madeira, CA never gave up and stayed at it til the problem was solved. I was very impressed! I would recommend them to anyone with a computer problem. And it I ever had another problem they would be the first and only company I would trust. They were very professional and polite. Super Group. I give them 5 stars plus!
We were very pleased with the service Geeks provided. The tech arrived on time , answered our concerns, and proceeded to do the necessary work to get us "up and running." Very professional!
Tech, Paul, took care of the issue and explained what was going on. Very helpful.
the experience was great.
It was wonderful to be able to call you after I had an issue following my Sunday onsite service. Jonathon worked quite awhile to get everything working. I was very grateful.
Dana is super. He removed my computer and had it back in two days. It had been scammed. It'w working now and I'm completely happy. Thank you Geeks!
I was super pleased with the remote service I got from Jonathan. In almost no time flat he had my computer up and running. He kept me informed of what was going on. If I ever need them again I won't hesitate to call. I would recommend them to any one I know with much praise. Way to go Jonathan! He has the patience of Job since I am not computer savvy.
what a great service. Was going to have a tech come out but got a call saying he would be delayed, so i talked to a tech (Johnathen) Long story short he fixed it remotely in a timely manner. System is running great now. Would highly recommend your company to anyone who's comp. needs fixin'. CUDO'S Johnathan
Jonathon was the tech that did the work on my computer. He did a great job.....fixed it like he said he would. I am completely happy with this service.
Thank you for your professional service and your patience. Good Job
VERY HELPFUL FRENDLY GREAT SERVICE
My main problem was not solved. I ended up going to the book looking up the problem. After which following the instructions I was able to retrieve all Lost Data viewing all Programs. More patience was required.
The technician was knowledgeable and patient in working through my problems and explained what was going on.
My questions were answered quickly . Was scheduled for 12 to 2 then rec'd phone call it'd be more like around 2 when no one showed by 3:30 I called asking it anyone would show. Rec'd call back that it'd be after 4. Came at 4:14. Suggest you might call more quickly if time is going to be delayed.
very professional, explained items that needed done, corrected what I requested. Very good work
I really appreciated the care taken to fix my computer problem(s). Jonathon and the techs that helped him were polite, friendly, and kept me up to date as they continued to work through the day. Afterwards, Jonathon explained the ways he had repaired the problems and answered my questions in a manner in which I understood.
The repairman arrived promptly and when straight to work. He explained the problem in terms I could understand and did what I asked. However due to our health problems, I neglected to ask him to move my email addresses. That was certainly not his fault as I was a bit upset and anxious to finish.
The experience was great. The technician was very knowledgeable and especially patient, never hesitating to repeat what I did not fully understand the first time. Although I hope I will not need service in the very near future, I would definitely call on this company if I am in trouble again.
Appreciated David's detailed attention and patience in solving our computer problem.
Big help ! The technician was the best. He had our computer back up and running in no time. Thanks to him I had no more sleepless nights.
Your technician was very good, I would call and use your services again.
John knew what was wrong with my computer right away and fixed it in good time. It was a good experience .
I had the best service from your employee she was the best tech I have ever had help with my computer
I really appreciate how Juan is so patient with me. He and the others in the staff are friendly and professional. I would refer anyone to Geeks.
Would just like to thank the guys especially Gerard for the quick, polite and thorough job they did installing my new computer. I would have no problem in referring them to any one with computer problems
I have recently required your services and you have responded in an expeditious and courteous manner. My problem was eliminated in a rapid and professional manner saving me time and money. Your services are to be commended.
I was coached extremely well and feel as if I understand better what I need to do.
Ester did a good job of analyzing my problems and recommended getting a new computer that could handle Windows 10. She took out the old one and installed the new one. I could have used a bit more instruction in using the new one. She also checked out several old computers I have and recommended getting rid of them.
The team came to my need with interest and knowledge to resolve issues I was experiencing with malware, spyware and other related issues. Johnathan and team took charge assessed the situation began addressing the needs resolving the problems. They demonstrated their knowledge to identify and implement corrective steps to clean up and make my computer performance worthy again.
I think Geeks Fix It is a totally professional, totally affordable computer repair/maintenance service. I am completely satisfied with the expertise and knowledge of their technicians. I would unconditionally recommend them.
Always courteous service and timely response. Love knowing I have this service at my disposal.
over all very good
This company is extremely helpful getting to the problem and everyone I spoke with was very polite and put up with someone who is not that knowledgeable with technology.
Gerald was very helpfull in getting my computer cleaned up and usable again. He also got my refund taken care of. Thank you Gerald!!
I had very good service
Jonathan was very patient with my lack of computer knowledge! He fixed my computer quickly and explained how I might recognize future problems. Excellent service.
Good fast service correct all the problems very good
I was having problems with my computer and I had just been discharged from the hospital from having surgery. Juan listen very patient to what I was saying even though I didn't know that much about what was wrong. He explain what he needed me to do and what he was going to do to help get my computer back on line and working properly. He kept me informed as to what was going on.Your Company is good
Your in home service on my hard drive tower and laptop in Denver 1/2/19, including updating my NOD32 security, cleaning up viruses, etc. was terrible. None of the problems were resolved and the tech also decided to clean up my OUTLOOK email files and they were all removed and empty. The computer problems and viruses were not fixed. Today's telephone service/Jon with Jon was much better.
Johnathon did a super job today of resolving my computer problems. I am old and hard of hearing, but Johnathon was very patient and understanding, for which I an very greatfull. If all your representatives are as skilled as Johnathon you should be very proud. Thank you.
pursuant to services performed today by the GEEKS team, the service was excellent. An A for great service
Brian was very helpful and very patient and answered all my questions he is an excellent employee
John was great. he explained everything he was doing. answered all my questions and so patient. I would like it if I ever have anymore problems to have John come back and fix my problems. He is great.
The "GeeksFixit Lady," Lisa, was super. She found the problem with my laptop, repaired it, then double-checked the entire system to make sure everything was in working order before leaving. Appreciate the quick response and the excellent service. Will use GeeksFixit again. Phyllis Nuber
The service was perfect. Brian was very helpful. I had a virus in my computer and Brian worked two hours to get my computer. Kaspersky was due to renew and he got that installed. I will always use GeeksFixIt for all my computer needs,
The Geek crew cleaned up my contaminated computer. A lot of bad stuff was put on by the fly by night computer scammers that speak in foreign dialects. Beware of them!!!
Your technician, Johnathan, was outstanding. First of all he was very patient with me, a young man of 87 !!! He was very polite and very knowledgeable regarding and solving my problems!!! His advice is much appreciated. Also, your technician, Eric Harkins did an outstanding job at our home in installing a new hard drive and several other components. We shall call on "GeeksFixIt again. Thank you
Solved my pop ups promptly. Yeah!!
Very efficient, knowledgable and solved our issues, which Cox and Apple support were not able to. Mac expert Jeron has solved our issues twice now. If you have a difficult issue with your iMac, Jeron is the one to go to.
First time user - will be a long-time customer if the level of service remains anywhere near the exceptional experience we saw today. Rapid response to our request for a "remote hands" job and really reasonable rates. A talented technician with a can-do attitude, Cory truly went above & beyond to ensure that the customers were completely satisfied.
Very good people to work with. You are very easy to work with and make it easier to help solve my computer problems. Thanks so much. David A.
A great job from the Geek gauys. they cleaned my computer, I did have a bug, they also added an antivirus protector for me. I will always call they when trouble shooting. thanks guys,
you always do a great job thank you for your good service
Geeks Fix It USA were very knowledgeable about the product, very informative about the problems in the system and expedient and patient in making the repairs. They met all my needs and expectations and it was a pleasure to work with with such a professional organization. I highly recommend them to all who seek quality service and repair.
The Geek people fixed our computer, that is Johnathan finally fixed our computer. We now can get the web pages that we could not get before. The first review was written when I was angry, so that is why they got a bad review. But now things have been fixed by the Geek People. We thank them for their help.
Worked several hours to correct the problem. Problem was out of their hands due to our location. The techs always keep me posted of the situation.
Jonathan was very helpful in removing viruses and fixing my computer.now my computer works better and I have no problems
The person did not fix our computer. All he did was download Firefox but he did not fix the problem that we have. We still have this problem with our computer, but now we have to call another company to come out and fix it because the Geek people do not know how to fix it. And they over charged us for the call because the man got lost. I wish I could write more. But I will to the BBB.
The Tech did a phenomenal job...on time.. very engaging and highly qualified. I explained the problems and he quickly diagnosed what was wrong and how to rectify the situation. He fixed them all and gave me a few hints along the way. I could not have been more satisfied with his service, demeanor and his abilities. He certainly represented your company in a first class way. Thanks!
We are basically computer illiterate. John Neth came on a Sat and advised purchase of a new computer; which was in our best interest. We needed additional consultation. Juan was very helpful and patient working with us through the computer. We are now completely satisfied.
Glad that between the two who worked on my problem-buried machine most everything is now going full speed ahead. It took quite awhile. One thing, though. For some reason today, Sept. 13, the second person thought he should activate Google. Wrong! I had been using another source. Google icon was put on by someone awhile ago. I tried but never could get it dragged to the waste basket.
Juan is always the best of the best in service for my computer.
Had trouble getting in line. He cleared it up and now its working as soon as I get on line. Will use geeksfixitup again.
Technician removed viruses from my computer. Was very informative and helpful
I made the mistake and allowed a scammer access to my computer. I gave a call to geekfixit.com. They immediately sent a technician to my house that night and fixed the problem. The continued the next day remotely to ensure everything was fine with the computer. They were knowledgeable and provided excellent customer service. I highly recommend them. Five stars in my book!!!
I reached out to the gentlemen at geeksfixitusa.com and within minutes i had a response from them. I was worried about my devices being compromised by a virus and by that evening they had someone at my home to fix the issue and look into my situation. They were very knowledgeable and knew exactly what they were doing and what they were looking for. I def recommend their services!
It took a few tries but the virus that my computer had acquired is gone at least for now.
remote service was done very well and everyone I talked to could look at my system and could address my concerns
I was very satisfied with service today Quite helpful to me as I am not computer savvy. Jonathan rocks!
Juan articulated with me in good and efficient fashion! He was concise and to the point and very helpful. I will use your services and Juan from here on out. It was a great experience!!
Service was great! They were able to take care of the problems. I appreciate how friendly and workable it all was. The guy I worked with was GREAT! Thank you so much.
Being an old school idiot, I have found that the geeks-fix-it personnel are very adapt and patient when helping someone like myself with no understanding of the computer era. I have learned a lot in a short time and looking forward to continued growth in my understanding of the computer era with the geeks-fix-it crew. Thank you from an old school guy.
I couldn't have asked for better service than I received from Juan. He answered all my question and my computer is working better than ever. Give him a raise.
Thank you! I can always s rely on you to fix my problem in a timely courteous manner!
very good very fast good experience
The gentleman that I worked with today was extermly knowledgeable and professional. This is a wonderful service. I would highly recommend it.
Very good service...Tech was very polite and took the time to explain what he was doing...Service was fast.
Kelvin came and did a very thorough job on fixing the things I told him about. He did not explain very much, but I don't know that I would have understood it anyway. Things seem to be working fine.
I worked with someone last night, because my computer had been hacked. I worked with another person today, both were very helpful.
Thanks for your service.
Service was prompt and the tech explained the process that might have to be done. The tech was very courteous and knowledgeable in fixing the problem. The follow-up by phone explaining what the tech determined to be concerned issues for the future was very helpful. I would most definitely call them for any future computer problems.
Had a network that was not functioning properly as a result of Microsoft update. Different versions of Windows 10 and different types of computers. Took about 6 hours to get it cleaned up because of the differences. Scanning the internet shows a lot of people having network problems. The technician did an excellent job.
Sean was polite, kind, thoughtful and well qualified. He persisted with my internet problem until it was fixed, even speaking to Apple Support for me. I was so fortunate to have his help.
iT IS VERY GOOD TO HAVE THE COMPUTER WORKING CORRECTLY!
Geeks Fix It do just that. When I had a virus sometime ago, they were able to quickly erase it from my computer. Also, whenever I call them to ask for a scan to make sure everything is running OK, they are happy to do. Altho I am many miles away from their business, they are able to remotely take care of any problem. My thanks to Juan who is very knowledgeable and helpful.
Dan. our Tech was very professional arrived in a timely manner and answered our questions and concerns. He fixed our computer quickly even though our computer is an old Windows Vista. I would highly recommend Dan for your computer needs.
First appointment of monthly service. Team is very through in their work. I feel they are taking care of me.
my monthly tune up always leaves me with confidence that my computer is clean and not hiding any monsters in my files. The service is quick and complete. Thank you Geeks fix it.
We were highly satisfied with the work done by the man from Geek. We've had no trouble with our computer since he workied on it.
I HAVE ALWAYS BEEN SATISFIED WITH THE SERVICE GEEKS FIX IT GIVES ME. I AM 80 YEARS OLD AND THEY ARE VERY KIND TO PUT UP WITH AN OLD WOMAN'S STUPIDITY. I WAS BORN 50 YEARS TOOOOOO EARLY SO THEREFORE NEED LOTS OF HELP AND THEY ARE ALWAYS KIND AND GRACIOUS.
Juan and Victor are superb to work with. I look forward to additional support from Geeks Fix It! My blood pressure is down at least 50 points now that my system has sound again.
I DO NOT NEED THE GEEK VERY MUCH BUT WHEN I DO THEY HOP RIGHT ONTO THE PROBLEM HAVE BEEN ABLE TO SOLVE MY PROBLEM EVERY TIME SO FAR.
happy with service = everytime I have called them they have taken care of the problem. It is good to know help is available promptly.
I have been using geegsfixit for over 5 years. I would be lost without these people. When ever I have a problem, one phone call, the company takes over my computer and 2 hours later everything is fixed. Thank you guys, Ursula
Your service help be get back on line, but I still have a problem with accessing my email from the Cox icon. I must go to google and call it up and when I click on the windows icon all I get is the Start menu 8 ad. I have to go to the right side of my screen to the windows icon to access the other services. Other wise my system is functioning well , Thanks for your assistance.
Juan is terrific! He is able to help me relax while walking me through the process. It's a little nerve wrecking trying to get it done, but Juan makes it very calming and fast! Thank you! I highly recommend your company!!
Juan was very helpful and guided me through in a very professional way. Mike was also helpful a couple of weeks ago but Juan cleaned everything up. I am very grateful.
I'm more than pleased with your service and will continue to use you in the future.
The help I got from your service was excellent.They were very patient and good at explaining things. I would certainly call them again for a problem.
No computer work done. Needed a reconfiguration of stereo components and surround sound after being disconnected by Direct TV tech when HD Direct TV was installed. Your tech, Eric Harkins was punctual, courteous and very respectful. He was able to fix my problem.
The service was on time and done in a professional manner.
I've used this service for several years and am very pleased with the results. You are the very best!
Excellent work; resolved the problem (which was substantial!) in a very timely manner! Appreciated the frequent calls to clarify, update and confirm work! THANK YOU SO MUCH!
Always there for us. Hubby is not computer savvy and he calls Geeks a lot
You and your staff consistently provide quality, professional, responsive service to my needs. Whether it's to resolve a problem or to perform my monthly "purge" of bad stuff, you are friendly and thorough in your job. could never ask for better service.
]This service is keeping our computer operating without hassles - much appreciated
Juan was SO SO HELPFUL he went beyond call of duty to assist me. I am computer challenged and I could not have found a more understanding person. He even returned calls to me and no one ever returns call when they say they will. I will forever be grateful, and I will recommend your service to others.
Geeks service takes good care of my computer. It's nice to know that they are available at all times when I have a problem. They have have removed a virus quickly.
The service was professional, and the service was as well.
good service cost ??????
Excellent service ! They are able to get my computer free from any unwanted malices in a timely manner. Great customer service!
We had a great experience with Geeks Fix It USA. They resolved our problem and our computer is working properly.
using this company for years ! always very pleased with the service !
Great service. Appreciate quick response.
Lola and I wanted you to know that Mark & Giovanni are the Best! Giovanni was more than helpful, smart, courteous and entertaining. Say Hey to Mark & Giovanni for us! Our PC's are great now & Wi-Fi! Thanks gain Geeks-Fix-It! Steve & Lola McGourty
I will say that I was very satisfied with your professional service and your repair expert, Darrel Rebmann. He was on time, friendly and helpful. Regards, Nelson Smith
Happy to have someone come to my house instead of dragging the computer to a shop. Tech Jon Neth fixed the immediate problem but warned me my unit was on its last legs. Glad to have the heads up so I can start looking for a replacement before it crashes..
Excellent service! They are able to get my computer free from any unwanted 'malices' in a timely manner. Great customer service.
you folks were just amazing!
Geeks Fix It USA has taken care of my monthly computer maintenance for many years now and I am extremely pleased with their service. Alex and Juan are great to work with and they are always very pleasant and professional I highly recommend them!
Juan has been very helpful to us when we have difficulties with the computer performance. I'm glad to be able to contact him in the future when necessary.
I have 49 years ‘experience at different levels of computer usage, have taught Microsoft software applications at a Tech school, used computers in my work, and at home. I took a call I should not have and my computer was infected terribly, a real mess! Geek Fix It USA came to my residence worked on my computer then spent 3 1/2 hours online completely getting my computer clean! They were very profe
Geeks Fix it (GFI) has provided IT support in a timely and efficient manner over the last year. The tech I've worked with seems knowledgeable, and provides timely efficient service.
They fixed a very serious malware attack and did a thorough analysis and remedy of the problem for me.
I have had Geeks Fix It for several years now and have always been treated by the upmost courtesy and attention !! I may not be computer savvy but they can handle my problems without making me feel techie ignorant !! I feel secure knowing I can call them with my problems and know they will handle them !
Happy to have someone come to my house instead of dragging the computer to a shop. Tech Jon Neth fixed the immediate problem but warned me my unit was on its last legs. Glad to have the heads up so I can start looking for a replacement before it crashes.
I love the fact that the staff is always ready to help and they do it remotely. No more disconnecting everything and hauling the equipment to a store to await their convenience. The staff is knowledgeable to fix problems, clear viruses, answer technical questions and advise options. The service is worth everything to me to keep my system updated and running smoothly. Thank you, DLM
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