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Frequently Asked Questions

Are you wondering why your computer is acting up? Think your computer might have a virus? Issues with your email? Slow computer? Something is just funky with your machine and we are here to answer your questions! Below you will find our most frequently asked questions and of course to further assist you feel free to call 888-586-6260.

Talk to one of our Geeks for and technical support issues or questions you might have.

WHAT IS A COMPUTER VIRUS?

 A computer virus is a software program designed to replicate itself and spread to other machines. In most cases, the program is “malicious”, meaning its purpose is to cause the computer malfunction in some way and to leak personal information from your network to a third party. In general usage, the term computer virus includes all forms of “malware” or malicious software.

How do I know if my computer is infected with a virus?

There are multiple indicators that your computer has been infected by a virus or malicious program.

  • Speed and performance of computer has decreased dramatically
  • Pop ups on your screen trying to get you to call a phone number or sell you something (spyware)
  • Inbox filled up with spam emails
  • Spam emails being sent out to my contacts
  • Unable to open some programs
  • Unable to browse the internet
  • Unknown programs appear on the desktop ,etc.

What is Online Remote computer service?

Online computer remote support (Click Here For Service Plans and Cost ) is quick and simple computer repair service via the internet. Do you need support but don’t have the time to schedule a visit? Geeks fix it USA offers remote support service via live chat, email, telephone and remote control of your computer. Let one of our friendly and experienced certified technicians assist you in resolving your computer and network challenges in a fast and friendly manner.

The technician can view your screen and move the mouse and keyboard safely from a remote location.

The benefits of online computer support include:

  1. Fast: Receive help instantly without having to wait for a tech to arrive to you.
  2. Convenient: No need to take the bulky computer to a shop or wait for an expensive in-home visit.
  3. Affordable: Our costs are much lower than sending a tech to you…
This lets us charge much more affordable prices for the same high quality service as you would receive from an onsite technician.

How safe and secure is this?

Once the connection has been established we take over your computer while you go on your normal day. the connection is encrypted using a 128-bit key; The same high level of security used when transmitting sensitive information online when using online banking or purchasing from reputable retailer. In addition to this you are in complete control of the session and can take over the keyboard and mouse, You could end the session if you wish at any time. Our main goal is to find the malfunction on your computer and take care of it , we do not delete anything (unless is a malicious program of course) without the users authorization.

Who is doing the work on my computer?

The troubleshooting of your system is performed by one of our industry certified technicians. When you call us to request service you will speak to our technically trained customer service representatives who will find out details of your problem and pass it on to one of our senior technicians.

What if im outside the country or move to a different state?

No worries!  Our service is available anywhere you go! Make sure you have internet connection and we will do the rest!

Can a technician access my computer after the work is done or without my permission?

No, the connection to our system must be initiated by you the customer. Every time our experts access your computer a program is temporarily installed to allow access. Once we are finished working, we log off the session, ID and PW expires therefore no access is granted into your computer until you make the call to us.

What if the problem cannot be fixed remotely?

There are times (extremely rare times)when a online remote session will not be adequate to take care of a particular problem, In those cases we will have to schedule a onsite technician to be physically at your location. But rest assure that %95 of all software related issues can be fixed remotely, we have a dedicated team of senior technicians who are ready at anytime of the day.

How much will the remote service cost?

Only a flat fee rate of $149, no additional cost or hourly rates for the service. As courtesy we also give you the option to try our 30 day free trial of unlimited remote service in case you encounters further issues in the future we will cover you. For more information please refer to our services and pricing section. Click Here For Service Plans and Cost.

How quickly will you have a technician physically sent out to my location?

We can usually have a tech out to you within 24-48 hours

How qualified are the technicians from Geeks Fix it USA?

Our technicians handling support have a minimum of 3 years computer repair & support experience and carry a variety of industry certifications from CompTIA, Microsoft, and Cisco. Don't just take our word for it, view our live review section to see what all satisfied clients have to say! Click here for real live reviews!

How much will the service cost me?

We have a variety of options: Flat fee, Hourly Rate and Monthly Subscriptions. more info

How long does it take to solve a problem?

Most support sessions take about two to three hours. The session may be much shorter or longer depending on the number of and severity of issues. In some cases when a computer is heavily infected with viruses and/or spyware, work may need to continue by doing an in-home or in-office onsite visit by one of our certified technical experts.

Is your work guaranteed?

We will always work with you to make sure you’re satisfied with our work. If you ever have a questions or concerns over a service, our customer satisfaction team is ready to make sure you are happy with your service .Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place. If you have service performed and are not happy with the results we will work with you to complete the job to your satisfaction.